Mega Bites Cafe (MBC) is runned by one technician at this time. The technician's name is Jesse R. Bradley IV. He is a 28 year retiree from the Rhode Island Department of Transportation from where his experience comes from. Of the 28 years of service with the RIDOT, Jesse has managed 250+ users for 13 years. He started managing these users when the RIDOT implemented computers into the department. He also has taken the CCNA courses at the local college, but has not taken the CCNA test. He also has a Telecommunication Contractor's license which he has held that license for 11 years.
Mega Bites Cafe combines superior talent with proprietary technology (Citrix Go-To-Assist) to deliver the best technical support service at an incredible price. MBC’s knowledge database, grows with every interaction by documenting the problem, its solution and the specifications of the computer hardware, software and all peripherals. MBC personalization database captures the customer's demographic information and his/her behavioral profile.
Every time a contact is made with MBC, the technician references the history of incidents and the customer’s profile, to deliver a faster service that is personalized. MBC provides the best technical support experience.